Last updated: 30 September 2026
Made to order
Every product at Wichitra is printed and produced only after you place your order. Because each item is custom-made for you, we are unable to accept returns or exchanges for change of mind, wrong size, wrong colour, or wrong variant selected at checkout. Please check the product description, dimensions and size guide carefully before ordering.
Damaged, defective, misprinted or wrong item
If your order arrives damaged, has a print or manufacturing defect, or you receive the wrong product, we will replace it free of charge or refund you in full. To claim:
- Email info@wichitra.com within 30 days of the delivery date.
- Include your order number and clear photos showing the problem. If more than one item is affected, please include one photo with all affected items visible together.
- We will confirm within [2] business days and arrange a free replacement or a full refund, whichever you prefer.
You do not need to return the item to us.
Lost or undelivered orders
If your tracking shows the parcel as lost, or it has not arrived within [X] days after the estimated delivery date, contact us within 30 days of that date and we will send a replacement or refund you in full.
Incorrect shipping address
If a parcel is returned to us because the address provided at checkout was incomplete or incorrect, we will refund the product price only. Shipping charges are not refundable in this case. Please double-check your address before confirming your order.
Order cancellations
Orders enter production shortly after they are placed. Cancellations or changes are only possible if you contact us within [2] hours of ordering. Once production has started, the order cannot be cancelled.
How refunds are paid
Approved refunds are issued to the original payment method. Please allow [7–10] business days for the amount to appear in your account, depending on your bank or card issuer. Refunds are processed in the currency you paid in; any difference due to exchange-rate movement or bank charges is outside our control.
Customs, duties and taxes
Orders shipped internationally may be subject to import duties or taxes charged by your country. These are the buyer's responsibility and are not refundable.
Contact
Wichitra (a brand of 7Wichitra) · Nashik, Maharashtra, India
Email: info@wichitra.com
Support hours: [Mon–Fri, 10:00–18:00 IST]